Help and answers

Your unique @name identifies your profile and lets people mention you. Handles contain 3–30 characters, start with a letter and use unaccented letters, digits or underscores. Capitalisation can be displayed, but does not create a separate identity.

Open My collection, Account settings, then Edit profile. Use the email field below your display name and follow the confirmation steps shown.

Use Forgot password on the sign-in page and enter your account email. For security, the response does not reveal whether an account exists. Check your spam folder too.

Check the address in your account and your spam folder. Use Resend email from My collection if needed. Do not share verification links or codes with anyone.

Yes. Review the indexing choice in your public profile settings. A private or unpublished profile is not made public by this option. Search engines may take time to reflect changes.

Use a unique password and enable two-factor authentication in Account settings. Keep recovery codes privately. Vennjoy support will never need your password.

Both options are in My collection, Account settings. Deletion is permanent; read the confirmation carefully. Security records can remain for the retention period described in Privacy.

Open My public profile from your account settings to choose a photo, cover, biography and featured discoveries. Preview before publishing. Your display name is edited under Edit profile; your handle has its own setting.

A private published profile requires your approval before followers can see its protected content; its identity can still be visible. Unpublishing hides the profile page. Review the visibility control separately from the search-engine option.

Open the handle setting from your account and confirm with your password. Availability and a waiting period may apply; the form explains them. Capital letters change presentation, not uniqueness: @Ben and @ben cannot belong to different people.

Use the current code for Vennjoy in your authenticator and check that your phone’s time is set automatically. A saved recovery code can replace it once. After repeated failures, wait before trying again; if you have lost both, contact support without sending any secret codes.

Open Cookie choices in the footer to review optional consent. Essential cookies keep sign-in and security working. Clearing cookies can sign you out and remove remembered choices; refusing optional cookies is different from deleting your account.

Choose Newsletter in your account. Select weekly, monthly or yearly delivery, your categories and your destinations. Subscribing is optional and your email must be verified. To stop, use Unsubscribe in any newsletter or disable it in your account. Your other account emails remain enabled.