Summary & Analysis

Chris Voss is a FBI negotiator with over two decades of experience working in the field, and a long second career teaching at Georgetown University and USC. In his book, Never Split the Difference: Negotiating As If Your Life Depended On It, Voss brings the reader right into the exhilarating world of crisis negotiations, starting each chapter with a thrilling case where he or one of his colleagues had to negotiate to save someone's life. His captivating accounts include kidnappings, hostage situations, and humorously a trip to the car dealership to haggle for a new truck.