The A*****e Survival Guide

Penguin presents the audiobook edition of The A*****e Survival Guide written and read by Robert I Sutton.

Being around a******s, whether at work or elsewhere, can damage performance and affect wellbeing: having one a*****e in a team has been shown to reduce performance by 30 to 40%. And social media has only given rise to further incivility -- 40% of people have experienced harassment online.

But in The A*****e Survival Guide, Stanford professor Robert Sutton offers practical advice on identifying and tackling any kind of a*****e -- based on research into groups from uncivil civil servants to French bus drivers, and 8,000 emails that he has received on a*****e behaviour.

With expertise and humour, he provides a cogent and methodical game-plan to fight back. First, he sets out the a*****e audit, to find out what kind of a*****e needs dealing with, and a*****e detection strategies. Then he reveals field-tested, sometimes surprising techniques, from a*****e avoidance and a*****e taxes to mind-tricks and the art of love bombing. Finally, he explains the dangers of a*****e blindness - when the problem might be yours truly.